Our Mission:
To Enrich Lives through Effective and Caring Service

In-Home Supportive Services (IHSS)

IHSS Logo

The In-Home Supportive Services (IHSS) Program helps pay for services provided to low-income elderly, blind or disabled individuals, including children, so that they can remain safely in their own home. IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities.

Some of the services that can be authorized through IHSS include: housecleaning, meal preparation, laundry, grocery shopping, personal care services (such as bowel and bladder care, bathing, grooming and paramedical services), accompaniment to medical appointments, and protective supervision for the mentally impaired.

Coordinated Care Initiative: Managed Long-Term Services and Supports and the Cal MediConnect Program

cci logo The Fiscal Year (FY) 2012-13 State Budget established the Coordinated Care Initiative (CCI) in eight demonstration counties, including Los Angeles, to coordinate care for Medi-Cal and Medicare dual eligibles.

In Los Angeles County, dual eligibles will have medical, behavioral health, long-term services and supports (LTSS), such as nursing facility care, IHSS, Multi-purpose Senior Services Program (MSSP), and Community-based Adult Services (CBAS), coordinated through one of the five State-selected local health plans: Care 1st, CareMore, L.A. Care, Molina and Health Net.

CCI includes two parts:

  • Mandatory enrollment into Medi-Cal Managed Care of all current Medi-Cal beneficiaries, in order to receive their long-term care benefits, including In-Home Supportive Services (IHSS).
  • Optional enrollment of Medicare beneficiaries, who also receive Medi-Cal benefits (dual eligibles), into Managed Care for all their Medicare benefits. This part of CCI is named Cal MediConnect. Dual eligibles may choose to stay in traditional Medicare (fee for service) and enroll in Managed Care for only their Medi-Cal benefits.

  • For more information on CCI, please go to CalDuals.org
    Cal MediConnect Fact Sheet Voluntary Enrollement Form

Cal MediConnect Notices:

  • Most beneficiaries will receive notices regarding CCI and their managed care options 90, 60, and 30 days prior to their coverage date.
  • Beneficiaries in Medi-Cal managed care that are NOT eligible for Cal Medi-Connect will receive one notice prior to the change in their benefits package as managed long-term services and supports (MLTSS) is added to their existing plan.

  • All CCI-related notices will arrive in blue envelopes.

 

  90 Day 60 Day 30 Day
     
Medi-Cal Long Term Services and Support Notices:

90 Day 60 Day 30 Day
Material for IHSS Staff: Training Presentation CCI Glossary of Terms

 

New

Payroll Processing for IHSS is Changing Statewide

On September 3, 2013, Los Angeles County will begin using a new computer system that will improve timesheet processing. 

What is Changing?

  • New timesheet.
  • No more decimals.  You will enter time worked in  hours and minutes (HH:MM).
  • New timesheet processing facility.
  • You cannot submit your new timesheet to your local office.
  • How to report a change of address.

For additional information or to sign up for a training session:

  • IHSS Consumers can contact the Personal Assistance Services Council (PASC) at (877) 565-4477. 
  • IHSS Providers can contact SEIU- United Long Term Care Workers Union (SEIU-ULTCW) Member Action Center (MAC) at (877) 698-5829.  

For more information. please see the following documents:

blue dot New Timesheet Process for IHSS - Powerpoint
  English Spanish Armenian Cambodian Chinese Farsi Korean Russian Tagalog Vietnamese
blue dot New Timesheet Process for IHSS - What Consumers Need to Know
  English Spanish Armenian Cambodian Chinese Farsi Korean Russian Tagalog Vietnamese
blue dot New Timesheet Process for IHSS - What Providers Need to Know
  English Spanish Armenian Cambodian Chinese Farsi Korean Russian Tagalog Vietnamese
blue dot New Timesheet Process for IHSS - Provider Handout
  English Spanish Armenian Cambodian Chinese Farsi Korean Russian Tagalog Vietnamese
blue dot 15-Day Notice - IHSS Timesheet
  English Spanish Armenian Cambodian Chinese Farsi Korean Russian Tagalog Vietnamese
blue dot Public Outreach Sample Timesheet
  English                  

Complete the NEW change of address form and submit it to your local IHSS office.

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Important Phone Numbers

  • IHSS Application, Toll Free:
    1-888-944-IHSS (4477) or
    1-213-744-4477
  • L.A. County Toll Free Info. Line: 211
  • Adult Protective Services (APS):
    1-877-477-3646
  • IHSS Ombudsman:
    1-888-678-IHSS (4477)
  • Provider Registry: Personal Assistance Service Council (PASC):
    1-877-565-4477
  • PASC CBI Clearance Inquiry:
    1-877-565-4482
  • SEIU - United Long Term Care Workers Union
    1-877-698-5829
 
 
 
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