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The Customer Service Center (CSC) is here! |
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Toll Free Number 1-866-613-3777 |
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The Customer Service Center (CSC) answers questions, provides case information, and updates case records of participants. If your case is not assigned to one of the following offices:
San
Gabriel Valley District #20, Norwalk District #40, El Monte District #04, South
Family District #31, please continue to call your Eligibility Worker at your local district office. |
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HELP US, HELP YOU! |
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To better assist you, please have your Case Number and any correspondence you have received regarding your case as well as a pen and paper available when calling the Customer Service Center. |
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DPSS Program Hotlines
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For your convenience, you may choose to be connected to the
Welfare Fraud Prevention Hotline
or the
In Home Supportive
Services Hotline.
Once you have been connected, you will leave the
Customer Service Center system; however, if you
select this feature in error, you will receive
instructions on how to return to the main menu. |
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The CSC is a “single point of contact” providing services for all
CalWORKs,
Food Stamp, Medi-Cal, and
General Relief
program participants served at these offices. |
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Hours of Operation |
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The Customer Service Center staff is available to answer your calls |
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Monday through Friday, excluding holidays |
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From 7:30 a.m. until 5:30 p.m. |
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Self-Service Automated Component
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For your convenience, the Customer Service Center has added a self-service automated system. You will have access to your case record
7 days a week, 24 hours a day. This automated system will provide you with case-specific information such as:
case status, benefit amount, QR7/MSR status, and other general information without the need to speak to a live Customer
Service Representative. |
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To access the automated system, just dial the toll free number. |
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You must have your ten digit Customer ID number and six digit Personal Identification Number (PIN). If you don’t have the Customer ID/PIN,
request
one when you speak to a Customer Service Representative. |
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You can customize your PIN, thru the IVR using your
current PIN or simply ask the Customer Service Center
representative to assist with a personalized PIN |
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The system is designed with the text to speech feature (you can speak out your selection or use the phone touch tone dial pad to enter your selection).
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This service is available in English and Spanish only. |
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Emergency Services |
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When calling the Customer Service Center, you can be connected directly to emergency services regarding
Child Abuse,
Elder Abuse,
Domestic Violence, and
Suicide Prevention
or surrendering a newborn infant under the “Safely Surrendered Baby Law.” Once you have been connected, you will leave
the Customer Service Center system; however, if you select this feature in error, you will receive instructions on how to return to the main menu. |
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Toll Free Number 1-866-613-3777 |
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