The San Gabriel Valley District office Customer Service Center (CSC) is here!

Toll Free Number 1-866-613-3777

The Customer Service Center (CSC) answers questions, provides case information, and updates case records of participants. If your case is not assigned to one of the following offices: San Gabriel Valley District office, Norwalk District Office, El Monte District Office, please continue to call your Eligibility Worker at your local district office.

The CSC is a “single point of contact”  providing services for all CalWORKs, Food Stamp, Medi-Cal, and General Relief program participants served by this office. 

Hours of Operation
The Customer Service Center staff is available to answer your calls

	•	Monday through Friday, excluding holidays
	•	7:30 a.m. until 5:30 p.m.

Emergency Services
When calling the Customer Service Center, you can be connected directly to emergency services regarding Child Abuse, Elder Abuse, Domestic Violence, and Suicide Prevention or surrendering a newborn infant under the “Safely Surrendered Baby Law.”  Once you have been connected, you will leave the Customer Service Center system; however, if you select this feature in error, you will receive instructions on how to return to the main menu.

DPSS Program Hotlines
For your convenience, you may choose to be connected to the Welfare Fraud Prevention Hotline or the In Home Supportive Services Hotline.  Once you have been connected, you will leave the Customer Service Center system; however, if you select this feature in error, you will receive instructions on how to return to the main menu.

HELP US, HELP YOU! To better assist you, please have your Case Number and any correspondence you have received regarding your case as well as a pen and paper available when calling the Customer Service Center. Toll Free Number 1-866-613-3777