DPSS Customer Service Center

Welcome

The Customer Service Center (CSC) is here!

Toll Free Number 1-866-613-3777

The Customer Service Center (CSC) answers questions, provides case information, and updates case records of participants. If your case is not assigned to one of the following offices: San Gabriel Valley District #20, Norwalk District #40, El Monte District #04, South Family District #31, please continue to call your Eligibility Worker at your local district office.


	HELP US, HELP YOU!
	To better assist you, please have your Case Number and any correspondence you have received regarding your case as well as a pen and paper available when calling the Customer Service Center.

	DPSS Program Hotlines
	For your convenience, you may choose to be connected to the Welfare Fraud Prevention Hotline or the In Home Supportive Services Hotline. Once you have been connected, you will leave the Customer Service Center system; however, if you select this feature in error, you will receive instructions on how to return to the main menu.

The CSC is a “single point of contact” providing services for all CalWORKs, Food Stamp, Medi-Cal, and General Relief program participants served at these offices.

Hours of Operation

The Customer Service Center staff is available to answer your calls

■	Monday through Friday, excluding holidays
■	From 7:30 a.m. until 5:30 p.m.

Self-Service Automated Component

For your convenience, the Customer Service Center has added a self-service automated system. You will have access to your case record 7 days a week, 24 hours a day. This automated system will provide you with case-specific information such as: case status, benefit amount, QR7/MSR status, and other general information without the need to speak to a live Customer Service Representative.

■	To access the automated system, just dial the toll free number.
■	You must have your ten digit Customer ID number and six digit Personal Identification Number (PIN). If you don’t have the Customer ID/PIN, request one when you speak to a Customer Service Representative.
■	You can customize your PIN, thru the IVR using your current PIN or simply ask the Customer Service Center representative to assist with a personalized PIN
■	The system is designed with the text to speech feature (you can speak out your selection or use the phone touch tone dial pad to enter your selection).
■	This service is available in English and Spanish only.

Emergency Services

When calling the Customer Service Center, you can be connected directly to emergency services regarding Child Abuse, Elder Abuse, Domestic Violence, and Suicide Prevention or surrendering a newborn infant under the “Safely Surrendered Baby Law.” Once you have been connected, you will leave the Customer Service Center system; however, if you select this feature in error, you will receive instructions on how to return to the main menu.

Toll Free Number 1-866-613-3777