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WELCOME TO DEPARTMENT OF PUBLIC SOCIAL SERVICES
 
 


FREQUENTLY ASKED QUESTIONS
 
Los Angeles County Public Social Services
Central Help Line
Frequently Asked Questions
1.
Who do I call to report my EBT card as lost or stolen?
    EBT 24 Hour Customer Service Center (1-877-328-9677)
     
2.
Who do I call to make a change to my Medi-Cal health plan?
    Health Care Options at (1-800-430-4263)
   
3.
What are the District office hours?
    8:00 a.m. to 5:00 p.m. Monday through Friday (except holidays)
   
4.
Who can I call to verify that my Food Stamp/Cash benefits are available?
   

Benefit availability can be verified by calling the EBT 24 Hour Customer Service Center
(1-877-328-9677)

   
5.
What is the processing time to approve or deny an IHSS application?
    Within 45 days of your applying, you should receive an approval or denial notice.
   
6.
What is the income limit for IHSS?
    $812/Single - $1,437/Couple
   
7.
When is the IHSS Provider time sheet due?
    The timesheets are due on the 15th and 30th of every month.
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