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Appeals
and State Hearings (800) 952-5253
This toll-free number appears on the back of each Notice of Action form
which informs participants of any action taken on their DPSS case. This
toll-free number provides clients with a way to file an appeal, should
contesting the action by mail be difficult or inconvenient.
Central Participant
HELP Line (877) 481-1044
The Central HELP Line is for use by individuals who are currently
receiving DPSS services, to request information or assistance with individual
case problems which they have been unable to resolve at the DPSS district
level. Steps are taken to provide these services in the participant's
primary language. Help Line staff services are available Monday through
Friday, 8:00 a.m. to 5:00 p.m.
Child Care
Hotline (877) CHILD99 or (877) 244-5399
The hotline staff answers questions and takes reports of complaints
from CalWORKs participants and providers regarding child care. Callers
are encouraged to first call their case worker and/or District/GAIN Region
Child Care Coordinator for further problem resolutions before they call
the hotline.
Civil Rights
Hotlines (562) 908-8501
It
is the policy of the Department of Public Social Services to
deliver public assistance and social
services in a nondiscriminatory basis, whether the program is federally,
state or locally funded. No person shall be excluded from participation
in or denied benefits of any program or activity administered by the
Department because of race, color, national origin, political affiliation,
religion, marital status, sex, age, or disability.
Civil Rights staff
is available to answer questions regarding civil rights issues from
Monday through Thursday, 7:30 a.m. to 6:30 p.m. If you need assistance
on Fridays, please call the general number and you will be referred
to someone who will assist you, or you may leave a message for Civil
Rights staff to return your call during normal operating hours
Emergency Management
(800) 980-4990
This toll-free number has preparedness information during non-emergency
periods. During and after a disaster, it has information about programs & services
available to the public.
In-Home Supportive
Services (IHSS) Telephone Applications (888) 944-IHSS (toll-free
within Los Angeles County only) or (213) 744-IHSS
This toll-free number is available for individuals to apply for IHSS
over the telephone. Staff will take application information at the central
site and forward the information to the appropriate IHSS Area Office
for follow-up which will include a home call and services assessment.
IHSS Ombudsman
(888) 678-4477 (within
Los Angeles County only)
This toll-free number is for questions about the IHSS program or about
the IHSS Personal Assistance Services Council, which is the IHSS Public
Authority in Los Angeles County. It is also for help with individual
IHSS problems which could not be resolved with the DPSS district. Hotline
hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and assistance
is available in both English and Spanish.
Long Term
Care Ombudsman - (800) 231-4024
Provides adult protective intervention/investigation for adults age 18
and older who live in board and care facilities and nursing facilities.
Services are targeted, but not restricted, to senior citizens age 60
and older who are long-term care recipients. There are no geographic
restrictions.
Los Angeles
County Fraud Hotline (800) 349-9970
A special 24-hour Fraud Hotline provides citizens of Los Angeles County
with a hotline to report any kind of fraud against the County, including
welfare fraud. Callers reporting welfare fraud on the hotline may request
a reward. All reports are handled in the strictest confidence, and callers
may remain anonymous. Welfare fraud may also be reported to We-Tip at
1-800-873-7283 or 1-800-782-7463. Callers to We-Tip also may request
a reward.
Medi-Cal
- (877) 597-4777
This toll free number is available to the public for questions about
general Medi-Cal eligibility, the Child Medi-Cal Enrollment Project (CMEP),
Child Health and Disability Prevention (CHDP) Program, Healthy Families
insurance coverage, and the Specified Low Income Medicare Beneficiary
(SLMB) program. CMEP, and Healthy Families are specifically focused on
providing medical coverage for low income uninsured children. Hotline
hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and assistance
is available in both English and Spanish.
Public HELP
Line (562) 908-6603
Receives public and agency phone calls requesting assistance and information
related to the administration of public assistance programs. This includes
responding to inquiries from welfare agencies, nationwide, for case clearance
and benefit information. Services are available Monday through Friday,
8:00 a.m. to 5:00 p.m.
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